Mendeley  

Zotero  

Tabrizi S, Rezghdeh K, Dashtizadeh P. Proposing a Three-dimensional Model of the Effect of Information Systems in Crisis Management of Telecommunication Networks. Disaster Prev. Manag. Know. 2024; 14 (1) :118-137
URL: http://dpmk.ir/article-1-658-en.html

Background and objective The lack of high-quality information systems that can help the organization in performing its duties at the time of crisis can be a problem for telecommunication networks. This research is an attempt to improve the two-dimensional model of the information system (system quality and information quality) for crisis management by adding a third dimension “knowledge of users and analysts” and presenting a three-dimensional model of information system for crisis management of telecommunication networks (fixed or mobile) in Iran.
Method This is a survey study. Participants were 49 managers and experts from Iran’s telecommunication networks (fixed and mobile), who were selected using a stratified random sampling method from a study population (n=980). A questionnaire was used to collect the information which had acceptable content validity (CVR=0.63) and reliability (Cronbach’s α=0.88). The collected data were analyzed using descriptive statistics in SPSS software, version 27.0.1.
Results Based on the findings, 26.3% of changes in crisis management in the telecommunication networks organization were explained by system quality, 17.4% by information quality and 14.4% by the knowledge of users and analysts, which showed the relatively moderate effect of system quality on crisis management. The three domains together explained 28.3% of the changes in crisis management, which was a relatively moderate effect.
Conclusion The relative weights of system quality, information quality, and knowledge of users and analysts indicates that Iran’s telecommunication network organizations (fixed and mobile) have information systems with relatively moderate quality that are not suitable for administrative levels.